e-Support. ITIL® Customer Service Desk, Project Management and Control, Knowledge Transfer

reliable support when it COUNTS

We’ve all been there; the IT implodes and you’re left up the creek without the paddle, the canoe or a life jacket.

At e-IGNiTION we believe that an organisation is only as good as the support that it provides to its customers. We don’t think that it is acceptable just to help during the implementation phase of our work, we believe in a cradle-to-grave support service that begins at requirements gathering, progresses through project management and lives on as customer training and post-implementation issue response and resolution. In other words, we’re your online safety line.

Issue Resolution

With over 5 years of experience in providing a responsive IT support desk to organisations like the Ministry of Defence and BP, we have built a reputation for reliability, rapid issue resolution and a can-do attitude. One customer (the Head of IT Skills Training at Oxford University) recently commented at an independent IT Forum that our services were:

The best level of support to any product, technology-based or otherwise, that I have ever experienced

Project Implementation and Control

Aligned with best-practice approaches to project implementation and control from our team of qualified Project Managers, post-implementation site maintenance and effective knowledge transfer through structured and ongoing user training, we can guarantee that partnering with e-IGNiTION will provide you with an exceptional customer experience from the outset.

Panic to e-IGNiTION is a guy who plays left-back for Serbia…